I see Payment Could Not Be Processed
This can happen for a number of reasons. The Hub suggests: check your card details (card number, expiry and CVV); contact your bank, because some banks block online or international transactions by default; try a different card; and make sure the card has enough available funds. Then choose Try Again. If it keeps happening, contact support using Get more information at the bottom of this page.
A charge is missing from my Payments page
New charges can take up to 24 hours to appear. Check again the next day.
I cannot find my receipt
Receipts are on the Payments page. Only payments that settled have a Download Receipt button. A declined payment has no receipt.
The charge on my card statement has a different name
Charges appear as SPARK INNOVATIONS CORP. Gig Game Corp is a wholly owned subsidiary of Spark Innovations Corp.
My plan did not change after I paid
Reload the Hub and check the Player Limit button at the top. The Subscription page's Subscription History shows the plan and its status. If it still looks wrong, contact support with the date and amount.