Troubleshooting and FAQ
Fixes for the most common problems and answers to common questions.
Players cannot join my game
A step-by-step check for the most common reasons a player cannot get in: the code, the event's state, the player limit and the sign-in fields.
Sign-in problems: security code, locked account and forgotten details
What to do when you cannot sign in, the security code does not arrive, or you have forgotten your username or password.
The big screen (HUD) is blank, black or frozen
Fixes for a HUD that does not show, shows nothing, or stops updating.
I can't host from my phone or tablet
Hosting needs a computer. See why, and how a tablet can still help once a game is running.
Not enough AI tokens
What happens when your balance runs low, and how to keep going: buy tokens, or use the free options.
Frequently asked questions
Quick answers about hosting, players, pricing, your data and getting help.
Still need help?
Create a free account to try Gig Game, or contact us if you have a question before you start.