Work down this list. Each item is something the Hub checks when a player tries to join.
| Check | What to look for | What to do |
|---|---|---|
| Is the event running? | A scheduled event shows Not started and the page says: Players can't join until you start it. | Open the event and choose Start event. See the event page. |
| Has it ended? | A Completed event has released its QR code. | Start a new event, or use Host a Game Now. See ending an event. |
| Is the code right? | The player must go to giggame.app/play (or scan your QR code) and type the access code exactly. | Say the code out loud and show it on the HUD. Scanning the QR code again avoids typing mistakes. |
| Is the game full? | The player sees: The game has reached its player limit. Please try again later. Or: This game has exceeded the host's licensed player limit (N). Please notify the host. | See player limits and adding capacity. |
| Do they have to sign in? | If you asked for phone, email or a PIN, the player must provide it before they can join. | Check what players enter to join. Turn off requirements you do not need. |
| Did they choose a name? | The player must choose a player name after entering the code. | Ask them to finish the name step. |