Troubleshooting and FAQ

The big screen (HUD) is blank, black or frozen

Fixes for a HUD that does not show, shows nothing, or stops updating.

2 min read Last verified Oct 4, 2026

Take me there: My Game Events

The HUD is an ordinary web page that opens in its own window from the Host Console. Most problems are about that window, the display or the connection.

I chose Open HUD and nothing opened

The HUD opens in a separate window. Look for a browser notice about a blocked pop-up, and allow pop-ups for the Hub. Then choose Open HUD again.

The HUD window is open but blank or black

Refresh the window. If that does not help, close it and choose Open HUD again from the Host Console. Check that your computer is online.

The picture is on my computer but not on the TV

This is a display issue, not a Gig Game one. Check your computer's display settings (extend, not mirror), the cable and the TV's input. See getting the HUD onto a TV.

The picture freezes or lags when I cast

Casting adds a delay compared with a cable. Try an HDMI cable, or move the HUD window to a second display.

I closed the HUD by accident

Closing the HUD does not end the game. Choose Open HUD again from the Host Console.

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